FAQ

What is Seecura?
Seecura is an innovative App that allows each User, only after their death, to send their own final wishes, such as messages, security codes, images or videos to family, friends, colleagues, and legal or administrative representatives.
The system ensures that nothing is delivered or made public before the User’s final departure, until after a meticulous certification process.
Why should I use Seecura?
Because believing that you have all the time in the world is all too common. Because some information should be kept private when you are alive. However, it may be important and useful to disseminate such information after your death, whether it is sudden or expected.
Because mobile phones, PCs, or the Cloud often store sensitive data. Some are useful, but other items are best deleted.
Because social life is online nowadays, and our profiles survive us.
How is it certified if the User is alive?
Seecura requests verification on whether the User is alive after an inactive period on his/her mobile. The inactive period is defined as the span of time when a particular device is unreachable. Users themselves set this inactivity time lapse and can modify it at any time.
Who is involved in the Seecura platform besides the User?
Each User must choose two Designated Parties and can identify an unlimited number of Recipients: the Designated Parties have the task of verifying and evidencing whether the User is alive.
The Recipients are indeed those who will receive your final wishes.
Designated Parties and Recipients may be the same.
What happens if I do not choose the Designated Parties?
The Designated Parties have the task of verifying whether the User is alive (or deceased) if he/she becomes unavailable. Without Designated Parties, the second step of the verification procedure would be missing. By limiting the verification steps, you risk activating the document delivery procedure before it is needed.
How does the procedure to verify whether the User is alive start and end?

If the Seecura-equipped User’s device continues to be unavailable longer than the set inactive period, then the procedure for verifying whether the User is alive is automatically triggered. This includes:

  • Automatic emailing the User—his/her reply certifies that he/she is still alive and immediately interrupts the procedure.
  • If the User does not reply, then the system sends three verification and certification emails to both of the Designated Parties. Their replies can interrupt or continue the procedure.
How are the Designated Parties and Recipients engaged?
When the Designated Parties are chosen or when the Recipients are associated to a final wish, the system automatically emails them an invitation to download Seecura in order to check a message from the User.
After downloading the App and signing up, Recipients and Designated Parties receive a second email explaining how Seecura works and their role (certifying whether the User is alive for the Designated Parties, and receiving the instructions for Recipients).
Note: The final wishes remain encrypted and, therefore, inaccessible until the User’s final departure. The Recipients will receive the access code of the documents reserved for them only after such event.
Is it really necessary for Recipients and Designated Parties to download the App?
Yes, it is. The Recipients and Designated Parties must have a Seecura profile. This ensures prompt contact, exclusively through the platform, in the event of the main User’s final departure.
Can I send the same final wishes to multiple people at the same time?
You can send an “unlimited” number of final wishes to the same Recipient, but each final wish must be associated with a single Recipient. Such system allows for maximum personalization of the message.
What kind of material can I upload and send through Seecura?
Seecura supports all types of digital formats. This means you have the freedom to store and transfer any type of information, i.e. photos of the most important people or places in your life; passwords or encrypted codes of bank accounts and safe deposit boxes; social profile access data; lists of locations where jewelry, securities, and insurance policies are kept; videos for passing on your feelings or memories, etc.
The total size of your box (where the final wishes are stored) depends upon your Seecura plan (Basic, Top, or Gold). Adjust the capacity of your box whenever you want by just switching to another plan.
How does the document and image loading system work?
The Seecura platform encrypts and stores all the uploaded material on a special server.
Where can I find the Seecura App?
Find it on any digital Store.
How does my mobile inactivity verification work? Must I always be connected via SIM, Wi-Fi, or Bluetooth?
Any inactivity verification is based on your mobile connection. Therefore, you need to be connected to a data network. The verification procedure on whether the User is alive starts only if the maximum inactive period set by the latter is exceeded.
Does it work with any smartphone or operating system? Which version is required?
Seecura is available for both iOS and Android. It is compatible with the latest/next to last version on the market.
Can minors use the app?
There is no age limit for using Seecura.
Can I access my profile from different devices?
Due to the specificity of Seecura, its system for certifying whether you are alive, and the confidentiality of its content, at this time, access is permitted only through the mobile phone where the app is downloaded. However, if needed, it is possible to open two Seecura profiles linked to two emails and two different telephone numbers.
What if I decide to leave my mobile idle for a period? Can I transfer the app to another phone or device?
The Seecura personal profile is associated with a single user and a single mobile phone. If you download and install the App on another mobile phone, and log in using the email, password, and telephone number with which you signed up through the previous mobile, then the system will identify the App as already active and will not allow use.
How can I shift to another Seecura plan? Can I do it whenever I want?
Just select the option you prefer in the App, whenever you like.
The operating system asks me to enter my credit card information. Why?
The request guarantees continuity of payment. It is a way to avoid any plan suspension and the subsequent loss of the documents stored in the box.
What if I forget to pay and my plan expires?
In case of plan payment failure, the Seecura subscription will expire.
Do I have to sign up with an email address and password?
In addition to personal details, an email address and password are required when signing up. A PUK is sent after the login. This personal access key will allow you to manage the app in case of theft or loss of your phone or App access credentials.
Note: Recipients and Designated Parties will receive notifications with the User’s name. Therefore, it is recommended to sign up using your first and last name. This will make you immediately recognizable.
Do I have to keep the App open for it to work properly?
No. The system is designed to monitor the availability/functionality of the mobile phone even without being opened. This special app never runs in the background, and it requires your ID and PW at every launch.
An inactive period indicates a time lapse when the mobile does not communicate with the outside world (because it is off, has no data traffic, or is out of reach).
Note: The User is the only one who can set such inactivity time lapse. He/she can also modify it at any time.
Can I use the App without an Internet connection?
You must be connected to the Internet to upload content. A connection is also necessary to check the inactive period, and subsequently, the eventual start of the certification procedure on whether the User is alive.
How does uploading my final wishes work? Can I decide to upload them whenever I want?
Yes, you can upload files whenever and however you want. Uploading must always take place via a mobile phone.
Do the final wishes sent through Seecura have legal/testamentary value?

Seecura does not aim to replace a will, be it holographic, written by hand or drawn up by a notary. Its goal is to allow the User to transmit specific messages to specific recipients.
However, Seecura has “testamentary value” if it used to indicate where your will (holograph or notary) has been kept. Seecura can also “contain” a holographic will if this is photographed and stored in the system.

Note: Seecura does not replace the legal provisions of the User’s country. It is always advisable to inquire about local testamentary legislature.

What if my mobile phone is lost or stolen?

In the event of loss or theft of his/her mobile phone, the User can replace it by downloading the App on another device. He/she will need to go through a recognition procedure involving the PUK (personal code received at the time of signing up to Seecura).

If the inactive period indicated by the User is exceeded, then the procedure for certifying whether he/she is alive gets activated.

Note: Seecura can work on one device only. Launching the App on another phone automatically deletes its presence from the primary device.

Can I unsubscribe? What will happen to my final wishes in that case?
When you stop paying for the plan, you unsubscribe from the system. In this case, however, deleting all the final wishes uploaded from your box is recommended.
How is my privacy protected?

Seecura protects its Users’ privacy by encrypting the information and documents they upload.
The system does not allow for modifying the uploaded content. It only allows for deleting or replacing such content.
This allows only the final Recipients to visualize the uploaded content.

Note: We recommend that you never leave the content uploaded to the Seecura server on your mobile phone. The system guarantees anonymity and privacy. However, if the mobile phone is lost or stolen, then the files in the mobile phone’s memory might become accessible to anyone.

What if I forget my password? What if I lose the PUK?
An automatic recovery identification procedure and the creation of a new password will allow you to recover a lost login password.

In case of a lost PUK, the User must submit a written request. A certification and verification procedure of the User’s credentials and identity will follow with the subsequent “manual” issuing of a new PUK.

How is file security ensured?

The files put into the system and sent to the Recipients are encrypted. The Recipients will be given the decryption key only after the User’s final departure.
Encryption takes place on the server side, with keys managed by Amazon S3 (SSE-S3).
The uploaded content and the related decryption keys are not stored on the same platform. For this reason, the submitted content cannot be modified by the User but only deleted and replaced.
All messages created and sent by the Seecura system on your mobile phone are automatically deleted from the log of created messages. Sent messages are tracked only in the form of a sole description, and the Recipient’s name remains in the list of messages sent.

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